Covid-19 pandemic: How to communicate with your client
It these times of difficult economic situation as a result of Covid-19 pandemic, the much you can do is to stay in the mind of your client whose travel plans have been badly impacted with the pandemic.
Consider the following tips:
- Demonstrate safety measures for the clients on board as well as the safety of your team members- being the highest priority. Share range of hygienic measures including increased cleaning and sanitization, in case of a hotel, restaurant.
- Share messages of hope, re-assurance while at the same time giving updates on the effect of Coronavirus.
- Update on cancellation policy for clients already booked to reflect the latest developments related to COVID-19 and offer your guest as much flexibility and planning comfort as possible
- Thank them for their continued loyalty and trust in these uncertain times.
——–Kenya’s hospitality sector demonstrate their preparedness
Here are sampled showcases of preparedness in some of our hospitality facilities, you can also tailor-make the same depending on the nature of business and share with your esteemed clients.